When can I get the quotation?
We normally quote within 24 hours of receiving an inquiry. If it is urgent, call us, or leave an email address and mark the inquiry as urgent so that it is handled first.
Why a quotation sometimes takes longer
Accuracy depends on how complete the inquiry is. Where any of the following is missing, the quotation usually needs a round of clarification:
| Information | What it affects |
|---|---|
| Product and specification | Whether an existing platform can be used |
| Quantity and SKU mix | The unit price tier |
| Packaging format | The main variable in printing and packaging cost |
| Whether private label or tooling is needed | Whether tooling and sample charges are included |
| Destination market and Incoterm | Whether certification and freight are quoted |
What the quotation includes
- Unit price, with the quantity tier it applies to
- Incoterm such as EXW or FOB, and the shipping port
- Minimum order quantity, lead time and packaging format
- Whether sampling is required, the sample charge and how it is refunded
Supplying all of the above in the first message is the quickest way to receive a quotation that can be acted on without further correspondence.