what is your sample policy ?
Standard product samples are supplied free of charge, with the customer covering the freight. Customized samples are charged, and that charge is refunded once the order is placed.
Sample policy at a glance
| Type | Sample cost | Freight | Refund |
|---|---|---|---|
| Standard product | Free | Customer's account | — |
| Custom: private label, special colors, tooling | Charged per project | Customer's account | Refunded on order |
Why customized samples carry a charge
A customized sample uses your branding, a dedicated color formulation or new tooling. That is a one-off cost which cannot be applied to another order, so the sample charge covers the actual work involved. Refunding it on order means the cost ultimately sits with us.
What we need before sending samples
- Product and specification, and whether customization is involved
- Delivery address, contact name and telephone number
- Your courier account if you are covering freight — using your own account lets the shipment go collect
- Whether test documents should accompany the sample
The most efficient route
Begin with a standard product sample to confirm base feel and color, then decide whether to move to customized sampling. That keeps custom sample rounds to a minimum. Sample approval is also one of the points from which lead time is counted.